@
Broadband
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 How
quickly can I be connected to the Broadband ADSL ? |
| To connect you to the ADSL Broadband, it takes us 7 to 10
days, following receipt of your application. |
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Do
I have to get another line if I want to connect to the internet
broadband ? |
| No, one telephone line and one telephone socket will be
enough. |
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At
what speed will my broadband sercice run ? |
| It all depends on the distance that separates your house
from the local exchange, you can get up to 20 000 kbit /
secondes. The minimum speed we can offer to you for a broadband
connection is 512 kbps which is a long way faster than the old
fashion 56 kbps dial-up connections. A test of your line will be
made by our systems to inform you about the speed you can get. |
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Which
are the minimum system requirement to connect to broadband ? |
For PC, Windows XP or higher with at least 128 Mo of active
memory, Ethernet port.
For Mac, Mac OS 10.5 or higher with at least 256 Mo of active
memory, Ethernet port
*Remember, your PC or Mac computer must have a Wi-Fi card or
airport card (built -in or external) in order to use the
wireless feature. |
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How
can I get technical assitance ? |
Our engineers speak fluent English, French and Spanish.
Our helpline is available from Monday until Friday, from 9am to 6pm.
We provide you with a set-up guide that enables you to make the
connections yourself step by step. It takes at most 10 minutes
to install. In case you face any problems just call our
installation team they will be able to help you over the phone. |
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Is
there any charges to get technical help ? |
| It is completely free. Please call : 0805 10 2000. |
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Will
I have a Phonexpat e-mail address ? |
| We do not provide you with an e-mail address, you have to
create your own on a site like yahoo.com or google.com : you can
then keep your e-mail address for life, whoever your provider is. |
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Is
your modem Wi-Fi ? |
Yes*, you only have to enable it in the modem’s internal
configuration following simple written instructions or by
calling Phonexpat so we can do it with you over the telephone.
*Remember, your PC must have a wi-fi card (buit-in or external)
in order to use this feature. |
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Can
I use a modem of another internet provider ? |
Only if you know how to access the internal configuration of
those routers/modems* to change some settings to connect to our
systems.
*We can not guarantee the internet connection with any other
modem different than ours. |
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Can
I connect several PCs to the modem ? |
2 with an Ethernet cable and as many as you wish wireless*.
*Remember, your PC must have a wi-fi card (buit-in or external)
in order to use this feature. |
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What
do I do if my internet stop working ? |
| First of all : “don’t panic” and call us right away on 0805
10 2000. Our engineers and technicians are here to help you
solve your internet connection. If you remember please write
down the last thing you do with your PC before the issue started,
this can help speed up the troubleshooting process. |
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Up
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@
Dialup
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What
is the difference between DIAL-UP and BROADBAND ADSL ? |
Both enable you to get on the Internet.
DIAL-UP connects you to the Internet through your telephone line
: your computer dials a telephone number from its built-in
modem.You will not be able to use the Internet and the telephone
at the same time whereas with BROADBAND ADSL, it is possible
and, you will also get a much faster connection speed |
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How
quikly can I be connected to the Dial-Up ? |
| You can be connected to the dial-up system, within the hour. |
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Up
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